At HEZON, we’re committed to ensuring your order arrives safely, promptly, and with care—no matter where you are in the world. Below you’ll find everything you need to know about our shipping process, timelines, and coverage.
🌍 Where We Ship
We proudly offer worldwide shipping to most countries and regions. If your destination is not supported during checkout, feel free to contact our customer service for possible arrangements.
🚚 Order Processing Time
- Standard Orders: Processed within 3–7 business days.
- Peak Seasons: Processing may extend to 5–15 business days.
- Orders are not shipped or delivered on weekends or public holidays.
✈️ Shipping Methods & Estimated Delivery Times
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United Kingdom | Royal Mail or Courier | 3–15 business days |
| EU Countries | Standard International | 5–15 business days |
| United States | Tracked Air Mail | 5–15 business days |
| Rest of World | Tracked International | 7–15 business days |
Please note that delivery times may vary depending on customs clearance and local postal services.
💲 Shipping Costs
Shipping fees are calculated at checkout based on destination and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter to stay informed.
📦 Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.
🛃 Customs & Duties
International orders may be subject to import duties and taxes upon arrival in your country. These charges are not included in our product or shipping prices and are the buyer’s responsibility. We recommend checking your local customs regulations before placing an order.
📬 Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
📩 Questions?
For shipping inquiries, contact us at:
📧 support@hezon.tofred.com