We’re here to help. Below you’ll find answers to some of the most common questions our customers ask about shopping with HEZON.
Ordering
Q: How do I place an order?
A: Simply add the items you like to your cart and proceed to checkout. You’ll be guided through a secure payment and delivery process.
Q: Can I modify or cancel my order after it’s placed?
A: We process orders quickly, but if you contact us within 2 hours of purchase, we’ll do our best to help. After that, we may be unable to make changes.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), and other local secure payment methods based on your location.
Q: Is it safe to shop on your website?
A: Yes. Our website uses SSL encryption and PCI-compliant checkout systems to protect your data.
Shipping
Q: Do you offer international shipping?
A: Yes. We ship globally to most countries. See our Shipping Information page for full details.
Q: Can I track my order?
A: Absolutely. Once your order ships, we’ll send you a tracking number via email.
Invoices & Taxes
Q: Will I receive an invoice for my order?
A: Yes. A digital invoice will be emailed to you upon confirmation and can be downloaded from your account dashboard.
Q: Are taxes included in the prices?
A: Prices shown include applicable taxes for UK orders. For international orders, additional customs fees may apply at delivery.
Product & Sizing
Q: How do I know which size to choose?
A: Each product page includes a detailed size chart. If you’re unsure, feel free to contact our support team before placing your order.
Q: What if the item doesn’t fit?
A: You may be eligible for an exchange or return. See our Returns & Refunds Policy for more.
Gifts & Promotions
Q: Do you offer gift wrapping?
A: We do not offer gift wrapping at this time, but all orders are securely packaged and arrive in discreet wrapping.
Q: How can I use a promo code?
A: Enter your code during checkout in the “Coupon Code” field. Discounts will be applied automatically if the code is valid.
Still need help?
If your question wasn’t answered above, don’t worry — we’re here to help.
📧 Email us at support@hezon.tofred.com
Or visit our Contact Page